Case Manager

Do you have a passion for supporting youth and families in crisis? As a Case Manager, you'll play an integral role in ensuring the safe reunification of children and youth with responsible sponsors. In this role, you will work in a shelter environment funded by the Office of Refugee Resettlement (ORR), assisting youth in the reunification process by identifying qualified sponsors and adhering to stringent state and federal guidelines. If you're ready to make a meaningful impact, join our team!
Key Responsibilities:

• Initial Assessments: Conduct initial assessments for children and youth upon arrival at the shelter. Interview the youth to identify opportunities for reunification with a qualified sponsor and gather necessary historical information for their safety.
• Sponsor Vetting: Regularly interview and assess potential sponsors to ensure the legitimacy of relationships with the youth. Conduct virtual walkthroughs, proof of address checks, and reference checks to confirm qualifications.
• Documentation & Reporting: Complete required assessments (MDHHS, ORR) and input all information into the UC Portal and internal systems. Ensure that all documentation meets state and federal standards for reunification.
• Reunification Process: Coordinate and initiate the reunification process once a qualified sponsor is identified, ensuring timelines and all necessary approvals are met.
• Service Planning & Coordination: Develop and maintain Individual Service Plans (ISPs) for each youth, communicating any changes or updates. Attend and coordinate Treatment Team meetings and participate in weekly staffing.
• Safety & Compliance: Enforce the ORR Zero Tolerance Policy regarding abuse and neglect. Follow state and federal regulations, including child protective services guidelines and HIPAA confidentiality standards.
• Case Management: Ensure timely submission of case logs and provide any necessary follow-up on Significant Incident Reports (SIRs) or other incidents that require attention.
• Collaboration: Work closely with the Social Services Supervisor, consulates, legal services, and other departments to facilitate the reunification process and ensure the youth’s well-being.
• Training & Development: Complete required training in Managing Aggressive Behavior (NRCYS), CPR/First Aid, and other relevant certifications.

Qualifications:
Education Requirements:

• Bachelor’s degree in a human behavioral science or related field (e.g., Social Work, Psychology, Sociology).
• At least 25% of credits must be in human behavioral sciences.

Experience Requirements:

• 1 year of experience working with youth, preferably in a child-care institution or related field. Internship or volunteer experience is also valuable.
• Experience in case management and working with state and federal policies, particularly ORR and MDHHS regulations, is beneficial.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and case management software.
• Experience using a tablet or laptop for data entry and communication.

Additional Skills and Abilities:

• Language Proficiency: Fluency in English and Spanish (both written and verbal) is required; additional language skills are a plus.
• Strong Communication Skills: Ability to communicate effectively with children, families, colleagues, and external stakeholders. Ability to write reports and present information clearly.
• Attention to Detail: Strong organizational skills and the ability to maintain thorough, accurate documentation.
• Cultural Competence: Ability to interact with children and families from diverse cultural backgrounds in a respectful and responsive manner.
• Critical Thinking: Ability to solve problems effectively and proactively seek guidance when needed.

What We Offer:

• Impactful Work: Be part of a team that helps facilitate the safe and timely reunification of vulnerable youth with their families.
• Training and Development: Access to ongoing professional development, including certifications in Managing Aggressive Behavior and CPR/First Aid.
• Collaborative Team: Work alongside dedicated professionals to make a difference in the lives of children and youth in care.
• Flexible Work Options: Depending on program needs, remote work may be available.

Standard Requirements:

• Age Requirement: Must be 21 years of age or older to work directly with youth.
• Background Checks: Must pass criminal background checks (including national fingerprinting), CPS checks, drug testing, and TB screening.
• Immunization: Proof of immunizations (varicella, measles, mumps, rubella, tetanus, Tdap, flu) may be required.
• Certifications: Must obtain Managing Aggressive Behavior (NRCYS) and CPR/First Aid certification.
• Physical Demands: Ability to stand, walk, stoop, squat, kneel, and lift up to 25 lbs. for extended periods. Work will also involve sitting for long periods to enter documentation.

Apply Now!
If you're ready to take on a challenging yet rewarding role in supporting children and youth, apply now! Join us in our mission to safely reunite youth with their families while providing them with the best care and support.